Reimbursement and Commission Policy

Reimbursement & Commission Policy

Last updated December 13, 2024

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Definitions of terms used

Buyer(s) : Buyers are PiePay’s users who want to avail bank offers on e-commerce platforms but don’t have relevant credit cards

Cardholder(s) : Cardholders are PiePay’s users who own credit cards and make payments on Buyers' behalf

Merchant(s): Merchants refer to the e-commerce platforms listed on PiePay's app

Please review this policy carefully before transacting for deals through PiePay. This policy outlines the guidelines and procedures associated with reimbursement and commission for a deal.

In case of successful return or cancellation of the order by the Buyer, reimbursement and commission associated with the deal will get nullified and Cardholder will not be eligible for any payment from PiePay. In that case, a refund will be issued to the Cardholder from the e-commerce on which the payment was made by the Cardholder.
The reimbursement and commission unlock date mentioned under the deal timeline doesn’t guarantee payment on the date. Your payment will be put on hold if the Buyer places a return or cancellation request or finds any other issue with the product they have purchased. In those cases, if the return fails, Cardholder’s payment will be unlocked accordingly. Cardholders will be required to be patient in such cases.
In some cases of return or cancellation of the order by the Buyer, if the refund is not processed by the e-commerce upto a maximum of 45 days after the deal date, Cardholder’s amount will be unlocked. In case the refund is processed by that date, the Cardholder must wait for the settlement of the refund. Cardholders will be required to be patient in such cases.
Cardholders may be asked by PiePay to share the statement of the card that was used to cater to the deals. If the Cardholder fails to present the statement within a stipulated timeline and on the required channel, they will not be eligible for the payment of reimbursement and commission.
Cardholders must use the same card to pay for a deal that they use to accept the deal in order to receive the promised reimbursement and commission amounts. If the Cardholder fails to do so, there may be discrepancies in the reimbursement and commission amounts. PiePay will not be liable for any loss to the Cardholder in such cases.
Maximum liability to PiePay for any deal is capped at an amount equal to the platform fee charged to the Buyer.

If you have any questions or need further assistance, please reach out to our customer support team at support@piepay.in